Refund Policy

1. Eligibility Window
Refund requests are accepted within 14 days of purchase, unless prohibited by law or payment processor rules.

2. Qualifying Conditions

• Purchase cannot be activated successfully due to a verified licensing issue.
• Material technical defect preventing core use and unresolved by support.
• Duplicate purchase of the same product/license.

3. Non-Refundable Cases

• Change of mind after substantial use, where legally permitted.
• Requests outside the stated eligibility window.
• Issues caused by unsupported systems or user environment misconfiguration after documented requirements are provided.

4. How to Request a Refund
Send your order email, purchase date, product name, and reason for request to:

support@doubletake.sbs

5. Processing Time
Approved refunds are processed within 14 days. Bank/card settlement times vary by provider.